Privacy Policy
Last updated: May 20, 2026
Introduction
Solid Rock Excavating, LLC ("Solid Rock Excavating," "SRX," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.solidrockx.com, contact us, or use our services.
Information We Collect
- Contact information: Your name, phone number, email address, and job/property location when you call, text, email, or submit a form.
- Project information: Details about the work you're requesting — type of service, scope, timeline, and any photos or plans you choose to share.
- Usage data: Standard web server logs, including IP address, browser type, and pages visited.
- Communication records: Calls, texts, emails, and notes exchanged while we work together.
How We Use Your Information
- Respond to your inquiries and prepare free estimates.
- Schedule, perform, and follow up on excavation and site work.
- Send you updates about your estimate, scheduling, and active jobs (by phone, text, or email).
- Operate, maintain, and improve our website and services.
- Comply with legal and tax obligations.
How We Share Information
We do not sell, rent, or trade your personal information. We share information only in these limited situations:
- Service providers: Trusted vendors that help us operate (for example, our website host and our text-messaging provider), only to the extent needed to deliver the service you requested.
- Legal requirements: When required by law, regulation, subpoena, or other legal process.
- Business transfer: In connection with a merger, acquisition, or sale of assets, with notice to affected parties.
Mobile information / text messaging: No mobile information (including your phone number and text-messaging consent) will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Information sharing with the vendors that help us deliver our text messages (such as our SMS provider) is limited to what is necessary to send the messages you have asked to receive. See the "SMS / Text Messaging" section below.
SMS / Text Messaging
If you give us your mobile number — by checking the text-consent box on our website form, by texting us first, or by telling us verbally during a call — you agree to receive text messages from Solid Rock Excavating, LLC at that number. These messages relate to your estimate request, appointment and site-visit scheduling, and updates on active jobs (for example, crew arrival times and job status). This is a customer-care messaging program, not a marketing or promotional one.
- How you opt in: By submitting a contact/estimate form on this website with the SMS-consent box checked, by sending a text to our number first, or by giving verbal consent to our team during a phone call.
- Message frequency: Varies based on your project and our communication with you — typically a few messages per week while a request or job is active.
- Cost: Message and data rates may apply, depending on your wireless plan. Solid Rock Excavating does not charge for the messages.
- Opt out: Reply STOP to any text from us to unsubscribe at any time. You'll receive one confirmation message and we won't text you again unless you opt back in.
- Help: Reply HELP to any text from us for assistance, or call us at (859) 780-5250.
- Not a condition: Your consent to receive text messages is never required to get an estimate or hire us.
- No sharing for marketing: Your mobile opt-in information is not shared with or sold to third parties for marketing.
Full details are on our SMS / Text Messaging Terms page.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We keep your information only as long as needed to provide our services, maintain our business records, and meet legal or tax requirements, after which it is deleted or anonymized.
Your Choices & Rights
- Opt out of text messages at any time by replying STOP.
- Request access to, correction of, or deletion of the personal information we hold about you.
- Ask us to stop contacting you.
To make a request, email [email protected] or call (859) 780-5250.
Cookies
Our website may use standard cookies and similar technologies to keep the site working and understand basic usage. You can control cookies through your browser settings.
Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are posted here with a revised "Last updated" date.
Contact Us
Solid Rock Excavating, LLC
10538 Dixie Highway, Walton, KY 41048
Phone / text: (859) 780-5250
Email: [email protected]